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Noticeboard

PATIENT NOTICE

ALL PATIENTS COMING IN TO THE SURGERY ARE REQUIRED TO WEAR A FACE MASK OR FACE COVERING. WE HAVE A VERY LIMITED SUPPLY IN SURGERY SO PLEASE BRING YOUR OWN WHEREVER POSSIBLE.

CORONAVIRUS

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:

  • you think you might have coronavirus

  • in the last 14 days you've been to a country or area with a high risk of coronavirus – see coronavirus advice for travellers and a list of high risk countries on nhs.uk

  • you've been in close contact with someone with coronavirus

Do not go to a GP surgery, pharmacy or hospital. Stay indoors and avoid close contact with other people. Call 111 if you need to speak to someone.

In Scotland call your GP or NHS 24 on 111 out of hours.

In Wales call 111 (if available in your area) or 0845 46 47.

In Northern Ireland call 111.

For region specific information and advice in:

Further information and details of how to self-isolate are available on nhs.uk.

Zero Tolerance Policy

Jacksdale Medical Centre Patient Experience Survey November 2018

Take the survey online or download and print a copy.

Privacy NoticeWhat we hold, how we use it and keep it confidential and secure

Appointments

calendar_penOur aim is to give you the earliest convenient appointment possible, which is usually within two working days.

We also aim to see you within 30 minutes of your appointment time; however, delays can happen, if a delay should occur we would give you an explanation. We will be able to offer you an alternative appointment if you do not wish to wait.

If you are unable to keep your appointment, please inform us as soon as possible so that we can offer it to another patient. 

 

PLEASE NOTE:  IT IS NOT ALWAYS NECESSARY TO SEE THE DOCTOR FOR MINOR AILMENTS AND SOME PATIENTS WILL BE SEEN BY THE PRACTICE NURSE

 

PATIENTS WHO DO NOT ATTEND FOR THEIR APPOINTMENTS

Patients who do not attend for appointments are monitored closely.  Patients who fail to attend on 3 occassions  will be called into the practice to discuss their non-attendance. Practice Policy states that patients can then be removed from the practice list.

 

Urgent Appointments

If you have an urgent problem, every effort will be made for you to be seen on the same day. You will however be expected to wait and we will try our utmost to fit you in between booked appointments.

Emergencies

All genuine emergencies will be seen immediately without an appointment and urgent cases will be seen on the same day. 

Doctor and Referrals

We operate the choose and book system for referrals/ appointments to secondary care.

You can request to be seen at a hospital of your choice, providing the hospital you choose provides the service you are being referred for, and you are able to make the appointment before you leave the surgery.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website