Clinicians and Care Navigation staff often have relatives and carers asking for test results or other information for a patient, which staff cannot disclose without formal consent from the patient themselves. It often can appear that the staff member is being bureaucratic and unhelpful when they are in fact complying with NHS and doctors’ recommendations to safeguard the confidentiality of patient information. It is vital that patients have confidence that their health records are safely kept in the strictest confidence and that if information is shared, they have given their prior consent to this. If you want to give consent please fill in the details below.