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The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:

  • you think you might have coronavirus

  • in the last 14 days you've been to a country or area with a high risk of coronavirus – see coronavirus advice for travellers and a list of high risk countries on

  • you've been in close contact with someone with coronavirus

Do not go to a GP surgery, pharmacy or hospital. Stay indoors and avoid close contact with other people. Call 111 if you need to speak to someone.

In Scotland call your GP or NHS 24 on 111 out of hours.

In Wales call 111 (if available in your area) or 0845 46 47.

In Northern Ireland call 111.

For region specific information and advice in:

Further information and details of how to self-isolate are available on

Zero Tolerance Policy

Jacksdale Medical Centre Patient Experience Survey November 2018

Take the survey online or download and print a copy.

Privacy NoticeWhat we hold, how we use it and keep it confidential and secure

Patient Participation Group

The newly-reformed PPG has been operating since May 2019 and aims to provide a patient perspective on the services provided.

The group acts as a "critical friend" and are an important point of contact between patients and the Practice. The PPG continues to break down barriers and improve communication and information between patients and the Practice. We provide a well-established opportunity for patients to influence decisions about the services, how they are provided and how the Practice is run. Our working relationship is excellent and acts as a conduit to the Practice partners and staff on many issues.

We want to include as many of our Practice population we can and this website presents the opportunity for patients of Jacksdale Medical Centre to join the Virtual PPG. If you would like any further information or are interested in taking a more active role in the PPG please contact us at the surgery either in person, by telephoning us on 01773 608760 or by emailing: (Practice Manager) or (Admin).

What is a Patient Participation Group (PPG)?

Patient Participation refers to patients taking an active interest in their health care providers. Patient Participation Groups (PPGs) operate within most GP surgeries and health centres. Priorities are decided and agreed in order to meet local needs and to reflect the interests and commitment of the participants.

PPGs play an important role in informing the Clinical Commissioning Group (CCG) via a Clinical Reference Committee made up of GP representatives for each locality in a region about the patient’s perspective on the quality, availability and provision of services.

Online PPG

We would like to know how we can improve the surgery services and how you perceive the surgery and staff. To help us with this, we are setting up a Virtual Patient Participation Group so that you can easily have your say without being committed to meetings. Members of the Virtual Patient Participation Group will be asked questions, from time to time, such as what you think about our opening times or the quality of the care or service you receive. Contact will be via email and your personal details will not be passed on to any others. The surveys are usually short so it shouldn't take too much of your time.

Our aim is to increase the number of survey responses and to gather results from as broad a spectrum as possible in order to get a good representative sample. We would like young people, workers, retirees, people with long term conditions and people from all ethnic groups to assist by signing up.

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