Appointments

Urgent appointments

If you have an urgent problem, every effort will be made for you to be seen on the same day. You will however be expected to wait and we will try our utmost to fit you in between booked appointments.

All genuine emergencies will be seen immediately without an appointment and urgent cases will be seen on the same day.

Routine appointments

To request a routine appointment in the next 7 days:

• phone us on 01773 608760, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
• use your NHS account to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – [Insert name of practice system tool]
• phone us on 01234 567 890, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

If you are too ill to attend the surgery, you may request a home visit from the Doctor.

Please telephone the surgery before 10.00 am and be prepared to give brief details to Reception as this will help to assist the Doctor to access the situation.

Please remember home visits take three times as long as a surgery consultation.

Please try to attend the surgery whenever possible, you may be seen by a colleague in the acute visiting service if a doctor isn’t available.

Doctors and Referrals

We operate the choose and book system for referrals/ appointments to secondary care.

You can request to be seen at a hospital of your choice, providing the hospital you choose provides the service you are being referred for, and you are able to make the appointment before you leave the surgery.

How to Get The Best Out of Your Appointment

Here are a few of our top tips on how to get the most out of your appointment:

1 – Get straight to the point – you only have 3 mins roughly to describe your problem

2 – Make a note of any questions you may have

3 – Don’t be embarrassed 

4 – Take notes

5 – Be accurate when giving timings

Online Access